This policy explains how Glovy Skincare Inc. (“glovy”, “we”, “us”) collects, uses and protects your personal data when you visit this website or buy from us, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Details you give us: name, email, mobile number, delivery address and any message you send.
- Order details: products bought, amounts, payment method and delivery status. Card and UPI details are handled by our payment gateway; we never see or store them.
- Usage data: pages visited, device and browser type, and approximate location, collected through cookies and similar tools.
How we use it
- To process, deliver and support your orders, returns and refunds.
- To sign you in with a one-time code and show your order history.
- To answer your questions and send order updates by email, SMS or WhatsApp.
- To send offers and newsletters, only if you subscribe. You can unsubscribe anytime.
- To prevent fraud, keep the site secure and meet legal obligations such as tax records.
Who we share it with
We share only what is needed with service providers who help us run the store: payment gateways, courier partners, our e-commerce platform, and email or messaging providers. They may use it only to provide their service to us. We do not sell your personal data.
Cookies
We use essential cookies and local storage to keep your cart, wishlist and sign-in working, and analytics cookies to understand how the site is used. You can clear or block cookies in your browser settings; parts of the site may not work without them.
How long we keep it
We keep order and invoice records as long as the law requires, and other personal data only as long as needed for the purposes above or until you ask us to delete it.
Your rights
You can ask to access, correct or erase your personal data, withdraw consent for marketing, or nominate someone to exercise your rights. Write to care@glovy.in and we will respond within 30 days.
Security
We use encrypted connections (HTTPS), access controls and trusted service providers to protect your data. No method of transmission is completely secure, but we work to keep your information safe.
Grievance officer
For any privacy concern or complaint, contact our grievance officer at care@glovy.in or +91 98765 43210, India. We acknowledge complaints within 48 hours and resolve them within 30 days.
Changes
We may update this policy from time to time. The date at the top shows the latest version.