These terms apply to your use of this website, operated by Glovy Skincare Inc. (“glovy”, “we”, “us”), and to any order you place. By using the site or placing an order you agree to them, together with our privacy policy, shipping policy and returns policy.
Products and prices
We describe and photograph our products as accurately as we can; small differences in colour or finish can occur because of screens and natural materials. Prices are in Indian Rupees and include applicable taxes unless stated otherwise. Shipping charges, if any, are shown at checkout.
Orders
Your order is an offer to buy. We accept it when we dispatch the items. We may cancel or limit an order if a product is out of stock, a price was listed in error, or we suspect fraud; if you have paid, we refund you in full.
Payment
You can pay online through our payment gateway (UPI, cards, net banking, wallets) or by cash on delivery where available. Online payments are processed securely by the gateway; we do not store your card details.
Delivery, returns and refunds
Delivery timelines and charges are explained in our shipping policy. Returns, exchanges, cancellations and refunds follow our returns & refunds policy.
Your account
You sign in with a one-time code sent to your email. Keep access to your email secure; you are responsible for activity on your account.
Acceptable use
Please don’t misuse the site: no unlawful activity, attempts to break its security, automated scraping, or reselling products bought for personal use where we have stated a purchase limit.
Intellectual property
Content on this site, including text, photographs, logos and design, belongs to glovy or its licensors and may not be copied without permission.
Disclaimer and liability
Product information is for general guidance and is not medical, legal or professional advice. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
Grievances
Contact our grievance officer at care@glovy.in or +91 98765 43210, India. We acknowledge complaints within 48 hours and resolve them within one month.
Governing law
These terms are governed by the laws of India. Courts at India have jurisdiction, subject to your rights as a consumer.